Frequently asked questions
Briefly about ordering, delivery, payment and refunds. Full terms are in the Public offer and the Privacy policy.
Will the bouquet look exactly like the photo?
Photos on the site are illustrative. Every bouquet is made by hand by a florist, so the actual look may differ slightly depending on the season, flower availability and shades. If some flowers are unavailable, we agree a replacement of similar value and quality with you; if we cannot reach you, the florist replaces them, keeping the price and the overall look of the arrangement.
How do I place an order?
Add a bouquet to the cart, fill in the buyer and recipient details and the address, and press “Order”. The order is accepted once we confirm it. If you don’t know the address, give the recipient’s phone number and we will find out everything ourselves.
How can I pay?
Online on the site or by bank transfer against an invoice. The order is considered paid as soon as the money reaches our account.
How much is delivery?
Delivery is not included in the bouquet price. A manager will confirm the exact amount for your address; above a certain order total delivery is free — the threshold is shown on the “Delivery & payment” page.
When will the bouquet arrive?
We deliver from 9:00 to 18:00. Same-day orders are accepted until 16:00 and delivered within 3 hours of ordering. Delivery at an exact time is possible no earlier than 3 hours after ordering, within ±15 minutes; on holidays exact-time delivery is not available.
What if the recipient is not there?
The courier waits 15 minutes. After that they may hand the bouquet to a trusted person nearby (a relative, neighbour or receptionist) or take it back to the shop until we contact you. A second delivery is paid separately.
What about holidays — 14 February, 8 March?
On days of high demand delivery time frames may change, and orders are delivered during the day. We recommend ordering in advance.
Can I add a card?
Yes, on the bouquet page: a free card with your message or a designer card. You can sign it or keep it anonymous — then your name is not printed on the card.
Can I cancel an order and get a refund?
Yes, if you cancel in advance — before the delivery date. We also refund an accidental duplicate payment. Orders that have already been delivered are not refunded.
I don’t like the bouquet or something is wrong with it
Fresh flowers of proper quality cannot be exchanged or returned. If you have a quality complaint, write to us at [email protected] within 24 hours of delivery and attach at least 3 photos from different angles. We will reply within 24 hours and review the request within 7 working days; if the complaint is justified, we will replace the arrangement with a similar one or refund the money.
What data do you collect and why?
Your name, phone and email, and the recipient’s name, address and phone — only to fulfil and deliver the order. We do not share them with third parties. To unsubscribe from mailings or delete your data, write to [email protected].